Ive ordered twice from them. First experiance was GREAT. Patch look amazing with prompt shipping. I ordered again a few weeks later using the same image file and recieved a product very different. Brought my concerns to their customer service via the website message system. It then took me 4 days to have what should have been a 2 minute conversation on the phone. (They completely ignored my multiple requests for a phone conversation) I even sent an email to them. Which i have still not received a response from. The patches i bought were to be put on hats and sold as merchandise for a 501c19 veteran organization. We had plans to use them for a variety projects. However, the lack of willingness to have a REAL and timely conversation to figure out the disconnect and move forward has rendered my business with them as useless as the product i paid for.